Yesterday we blogged about a bad experience we had with customer service at Furnished Quarters, and today we’ll blog about one of the best customer service experiences we had in a hotel. It was at Le Meridien in Kota Kinabalu.

We arrived in Kota Kinabalu, Borneo, on a short 45-min flight from Sandakan, Borneo, but we had gotten up before 6am to make the flight. It was probably about 10:30am when we got to the hotel, which is way before check-in time, but we were tired and wanted to get something to eat so we really wanted to try to get our room before the check-in time at 2pm. The front-desk clerk was very friendly but said that right now none of the free rooms had been cleaned yet but he would get one cleaned asap. Since we were hungry, we left our luggage with the bellman after many assurances that everything would be kept safely locked up including our laptop, and were about to head out for lunch when the front-desk clerk called us and said he had managed to get us a room and it would be a free upgrade to a bigger sea-facing room, something we hadn’t even asked for.

Needless to say, with that initial service, we were pretty confident we would have a great stay. And throughout our entire stay, the staff did everything necessary to make sure we had a great time!

Beautiful view from our window!

And the service wasn’t the only thing we liked about Le Meridien: the room was beautiful, with a lovely view of the South China Sea and of the many fishing boats going in and out of the small local pier. There was also free internet access in the room and by the pool (which had wonderful views as well), and we were able to get our work done in such a great environment that it almost didn’t feel like work!

The food at the hotel was also great, although we usually went across the street to a nice little Italian restaurant for food.

All in all, our experience was so good that when it was time to go, we just didn’t want to leave!

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This entry was posted on Sunday, January 6th, 2008 at 5:07 pm and is filed under Review, Borneo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.